Delivery and Returns

Delivery Information

  • FREE Local Delivery on orders over £50   (Port Talbot, Neath)  
  • £10 Delivery to Swansea and Bridgend  : Orders over £50 
  • Shop Collection - FREE

Free local delivery is available on all orders over £50. There is also the option of free collection at your own convenience from Cash and Carry Carpets, 38 Station Road Port Talbot, SA13 1JS.

Where free local delivery applies we will contact you within 48 hrs of receiving your order to arrange a convenient time to deliver your goods.

Free local delivery applies to Port Talbot, Neath. If you are unsure if your area qualifies, please ring us at 01639 896331 to confirm.

It doesn't happen very often but, if we run into a problem with your order which may delay the delivery time stated, we will do our best to contact you.

Please note: All delivery times stated are approximations. Cash & Carry Carpets are not responsible for re-imbersing customers for orders that are delayed due to postal/courier problems. Items are dispatched to the exact address entered during the checkout process. Please ensure that this information is correct.

If you have a problem with your order and would like to discuss it with us, please visit our Contact Page for ways to get in touch.

Returns & Refunds Information

We hope you are happy with your purchases from Cash and Carry Carpets, however if you need to return anything Cash and Carry Carpets would be happy to refund or exchange the goods providing they are carefully repackaged and returned to us in 'as new' condition. If you request a collection of goods then we are entitled to charge you a fee of £30 for such collection.

In the event that you have ordered an incorrect product or the wrong size and cut into the goods then this action is deemed to constitute your acceptance of the ordered goods and we are unable to accept liability for said goods.

In the event that you find a quality issue with your order then you need to contact us and we will arrange to inspect the product (within a reasonable time scale) and a replacement product will be arranged. If there is a problem with flooring that has been fitted, we will contact the supplier to ascertain the best method to resolve the problem which may result in rectifying the problem or bringing back the flooring and having a replacement sent out.


Exchanges & Alterations to an Order

If you need to change an order then please e-mail your request. Please ensure that you give full detail of your order including order number and your request will be processed, with the exception of flooring that has already been cut to size or special size beds made to order.